Superloop - Legal - Critical Information Summary

Critical Information Summary


Please find below an archive of all our Critical Information Summaries for our services. Please review these before making a decision on your internet service to make sure the product suits your needs and financial capabilities.

Business


nbn™ Enterprise Ethernet (25Mbps)

Effective 1 Oct 2020 - Current

nbn™ Enterprise Ethernet (1000Mbps)

Effective 1 Oct 2020 - Current

nbn™ Enterprise Ethernet (SD-WAN Bundle)

Effective 1 Oct 2020 - Current

Residential


nbn™ (25Mbps, 50Mbps & 100Mbps plans)

Effective 26 Nov 2019 - Current

nbn™ (200Mbps & 250Mbps plans)

Effective 29 May 2020 - Current

nbn™ (1000Mbps plan)

Effective 29 May 2020 - Current

Fixed Wireless

Effective 4 July 2019 - Current

Fixed Wireless (125Mbps & 250Mbps plans)

Effective 26 February 2019 - Current

Business Fixed Wireless (125Mbps plan)

Effective 26 February 2019 - Current

Business Fixed Wireless (20/5Mbps and 30/10Mbps plans)

Effective 25 October 2018 - Current

Business Fixed Wireless Symmetrical (10Mbps plans)

Effective 11 December 2017 - Current

Business Fixed Wireless Symmetrical (20Mbps, 50Mbps, 100Mbps plans)

Effective 16 January 2018 - Current

Apartment Premium (100Mbps plans)

Effective 8 November 2019 - Current

Apartment Premium (125Mbps & 250mbps plans)

Effective 28 February 2019 - Current

SuperLoop VOIP

Effective 26 Feb 2019 - Current

Grand Fathered


nbn™

Effective 5 Dec 2018 - 26 Nov 2019

nbn™

Effective 19 July 2018 - 5 Dec 2018

nbn™

Effective 11 May 2018 - 19 July 2018

nbn™

Effective 20 April 2018 - 11 May 2018

nbn™

Effective 11 Dec 2017 - 20 April 2018

nbn™

Effective 5 May 2016 - 11 Dec 2017

Fixed Wireless

Effective 11 May 2018 - 19 Mar 2019

Fixed Wireless

Effective 11 May 2018 - 19 Mar 2019

Fixed Wireless

Effective 11 Dec 2017 - 20 April 2018

Fixed Wireless

Effective 20 Apr 2018 - 11 May 2018

Fixed Wireless

Effective 19 March 2019 - 4 July 2019

Apartments

Effective 4 Sept 2018 - 19 March 2019

Apartments

Effective 11 Dec 2017 - 4 Sept 2018

Apartments

Effective 30 Aug 2016 - 11 Dec 2017

Apartment Premium

Effective 30 Aug 2016 - 11 May 2019

Apartment Premium

Effective 11 May 2018 - 6 November 2019

Business Fixed Wireless (12/5, 20/5)

Effective 11 Dec 2017 - 25 Oct 2018

Business Fixed Wireless (30/10)

Effective 11 Dec 2017 - 25 Oct 2018

Business Fixed Wireless (Symmetrical 10mbit)

Effective 11 Dec 2017 - 16 Jan 2018