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Technical Support Request

Enter the Site Key in lower case and do not include the full domain. i.e.: Do not include ".chsecure.zone". If you do not yet have a Site Key, please enter "new".

Email Phone

We will endeavor to contact you via your preferred method, however this is not always practical and you may be contacted using alternate methods.

1. A total loss of service which cannot be circumvented.
2. Service is partially interrupted or impaired.
3. Minor impact on usage that can be circumvented.
4. Little or no customer impact. General enquiries.

Include all details and specific information about the fault, including how to replicate, IP addresses, email addresses and any other information that may assist in reviewing logs and replicating the problem.

Support and Technical Information

Our team of security specialists provide technical support for all customers with a current license subscription. Requests for support can be logged online below or by calling the CyberEdge support team during support hours 8:30am - 5:30pm AEST on 07 3020 3330.

Release Notes

We provide a detailed list of release notes for the CyberEdge platform. Firmware updates can be managed by system administrators using the update scheduler within the CyberHound or by requesting a push update from the CyberEdge support team.