Plan inclusions, prices and promotional offers advertised may not be available at all addresses. The service qualification address check is only a preliminary result of plans and prices available in your area. Please note that the result may vary, together with plans, prices and promotions available at your address, as we process your order and connection.

The First 6-month Discount Promotional Pricing Offer is only available to new Superloop residential Fibre customers for a limited time. The discounted amount will appear as a credit on your Superloop invoice. You must stay on your purchased plan for the first 6 months to maintain your discount price. Should you change plans within the first 6 months your discount credit will be lost.

A speed tier speed is the theoretical maximum speed of the access line connecting your premises. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network and will typically be much slower. For more information, see about fibre speeds.

Typical Evening Speed is the average speed experienced by a representative group of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed. The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic and your physical line condition. For more information see about fibre speeds.

Superfast and Lightspeed nbn speeds are only available at FTTP connected addresses. Download speed performance on these speed tiers will vary significantly depending on time of day. Typical Evening Speed should be used as a guide to likely performance, however as these plans are newly launched, we have insufficient data to accurately calculate their Typical Evening Speeds in-field. As we gather more performance data, we will quickly replace our estimate of speed performance of these services with in-field data. For more information see about fibre speeds. We particularly recommend the use of an Superloop supplied modem when connecting to these speed tiers.

When you order your service, you can choose to transfer your existing phone number to Superloop Home Phone (VoIP) service. As a VoIP service, your calls will be made over the internet rather than the PSTN network. You will require a VoIP compatible modem to connect this service.

Our Unlimited Home Phone (VoIP) service comes with unlimited international calls to landline numbers only in the United Kingdom, New Zealand, USA, Germany, Hong Kong, Japan, France, Canada, China, Singapore, India and Croatia. Click here for international call rates.

A payment verification charge of $1 may be debited to your account at the time of sale. This will be credited back to you on your first invoice. You can also organise to pay by Direct Debit to avoid the 1% Credit Card surcharge.

If you’d like to ensure the optimum performance of your service, and allow Superloop to deliver full remote technical support, you can choose to add a ZTE H1600 Wi-Fi modem with free shipping to your order. Full specifications for the modem can be found here. Full specifications for our ZTE H3601 WiFI Extender can also be found here.

Where advertised as such, the broadband activation fee only is free. Depending on the service ordered, there may be additional up-front charges which are not free and will be charged as per our Terms of use. These charges include, but are not limited to, charges such as Phone Line Activation Fee or Copper Line Installation Charges, Lead-in or Additional Cabling, Equipment Charges such as Modems, Routers or Splitters, Missed Appointment Fees or any complex on site work required to provide a functional broadband service.

You may cancel your service at any time by giving Superloop thirty days’ written notice (including if you do not wish to continue to use your service during the notice period).

Plans with unlimited data or call allowances are subject to Superloop's internet acceptable use policy and telephone service acceptable use policy.

Scam activity is on the rise in Australia. Scammers are using a wider array of methods, techniques, and communication avenues to reach unsuspecting victims. They are also becoming more refined at impersonating legitimate government departments, businesses, and organisations to attempt to gain access to your money and personal information. Learn more about scams and how to protect yourself here.

The offer of a Free eero 6+ router with eero Secure is only available to Superloop residential nbn customers and only applies to the purchase of the first router per service. Your service must be connected via FTTP, FTTC or HFC technology and your service must remain active for 18 months. Should you cancel your service before 18 months you will be charged a once off router clawback fee of $8/mth inc. GST times the number of months you fall short of your 18 month commitment. See Terms & Conditions here.