Plan inclusions, prices and promotional offers advertised may not be available at all addresses. Our service qualification address check will show the plans and prices available in your area. Please note that the result may vary, together with plans, prices and promotions available at your address, as we process your order and connection.

The first 6-month discount promotional pricing offer is only available to new Superloop residential nbn customers for a limited time. The discounted amount will appear as a credit on your Superloop invoice. You must stay on your purchased plan for the first 6 months to maintain your discount price. Should you change plans within the first 6 months your discount credit will be lost.

The more products you bundle with Superloop, the more you save. Slash up to $15/mth off your monthly Superloop broadband bill when you purchase additional eligible Superloop services such as a new Mobile SIM plan or a Home Phone plan.

You must be a Superloop residential broadband customer with one or more Superloop nbn or Fibre services and joined on or after 6 February 2023 to qualify. All connection technologies are eligible.

Simply order your new eligible service after 6 February 2023 online with your Superloop broadband account number or quote your broadband account number to our Sales Team if you order via phone. You can merge accounts by calling our Sales Team on 1800 57 87 37.

If you joined Superloop before 6 February 2023, please call our Sales Team on the number above to have this feature activated on your account.

Bundle & Save discounts apply as per the table below:

Full Terms & Conditions

The offer of a Free eero 6+ router with eero Secure is only available to Superloop residential nbn customers and only applies to the purchase of the first router per service. Your service must be connected via FTTP, FTTC or HFC technology and your service must remain active for 18 months. Should you cancel your service before 18 months you will be charged a once off router clawback fee of $8/mth inc. GST times the number of months you fall short of your 18 month commitment. See Terms & Conditions here.

A speed tier speed is the theoretical maximum speed of the access line connecting your premises to the nbn. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network, or in-home conditions. Check TES for further guidance. For more information, see about nbn speeds.

Typical Evening Speed is the average speed experienced by a representative group of users between the hours of 7pm and 11pm. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed. The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic and your physical line condition. For more information see about nbn speeds.

Superfast and Lightspeed nbn speeds are only available at FTTP and HFC connected addresses. Download speed performance on these speed tiers will vary significantly depending on time of day. Typical Evening Speed should be used as a guide to likely performance. We particularly recommend the use of a Superloop supplied modem when connecting to these speed tiers.

Not all FTTC access lines support speed tiers above nbn100. We can't confirm your maximum access line speed until after your service has been installed. Once your service is installed and activated, your maximum access line speed will be tested. If your line does not support the lower range of your chosen speed tier, we will inform you and offer to move you to a lower speed tier.

Not all FTTN or FTTB access lines support speed tiers above nbn50. We can't confirm your maximum access line speed until after your service has been installed. Once your service is installed and activated, your maximum access line speed will be tested. If your line does not support the lower range of your chosen speed tier, we will inform you and offer to move you to a lower speed tier.

When you order your service, you can choose to transfer your existing phone number to Superloop Home Phone (VoIP) service. As a VoIP service, your calls will be made over the internet rather than the PSTN network. You will require a VoIP compatible modem to connect this service.

This will give you access to super-low, Pay-As-You-Go call rates. Porting your number is free.

A payment verification charge of $1 may be debited to your account at the time of sale. This will be credited back to you on your first invoice. You can also organise to pay by Direct Debit to avoid the 1% Credit Card surcharge.

If you’d like to ensure the optimum performance of your service, and allow Superloop to deliver full remote technical support, you can choose to add a ZTE H1600 Wi-Fi modem with free shipping to your order. Full specifications for the modem can be found here. Full specifications for our ZTE H3601 WiFI Extender can also be found here.

Or you can choose the eero6+ router which comes with a FREE eero Secure subscription service that protects your internet connected devices. eero Secure provides additional internet security and safety features. Note that the eero6+ router is only compatible with HFC, FTTP and FTTC connections and does not support Home Phone VoIP.

You may cancel your service at any time by giving Superloop thirty days’ notice (including if you do not wish to continue to use your service during the notice period).

Plans with unlimited data or call allowances are subject to Superloop's internet acceptable use policy and telephone service acceptable use policy.

If you’re a Superloop nbn residential internet customer who joins up on or after 6 February 2023, you can immediately access Speed Boost™, which  allows you to instantly and temporarily upgrade your Superloop nbn service speed with the push of a button (or to set a scheduled time) when you log into SuperHub. If you joined Superloop before 6 February 2023, please contact us on 1800 57 87 37 to gain access Speed Boost™. You can check out the speed boost upgrade options and bonuses which apply to your purchased Superloop nbn plan in the table below:

Any unused FREE Bonus Speed Boost Days will rollover at the end of your monthly billing period into your Boost Bank™ to a maximum of 30 days.

Please note that Speed Boost™ is only available to Superloop residential nbn customers. Only customers whose nbn plan service speed is between 50/20Mbps and 250/25Mbps (and only 50/20Mbps for FTTN) qualify for 5 FREE Speed Boost Days per month and Boost Bank™. All Superloop residential nbn customers (except those on 500/50Mbps plan) on these technology types are able to purchase Speed Boost Days in SuperHub for $2/day.

Importantly, if you downgrade your Superloop nbn plan to Basic 12/1Mbps or Everyday 25/10Mbps, you will forfeit the balance of your FREE Bonus Speed Boost Days accumulated in your Boost Bank™. Purchased Speed Boost Days are used after your Boost Bank™ days and as you schedule or trigger them and do not add to your Boost Bank.

Actual Boost Speeds achieved may be lower than the indicated Speed Tier due to many factors including your network configuration, the location and type of content, the number of users simultaneously accessing the network and the performance of third-party infrastructure that Superloop does not control. Full Terms & Conditions.

Scam activity is on the rise in Australia. Scammers are using a wider array of methods, techniques, and communication avenues to reach unsuspecting victims. They are also becoming more refined at impersonating legitimate government departments, businesses, and organisations to attempt to gain access to your money and personal information. Learn more about scams and how to protect yourself here.