Terms

Arrow right icon
Superloop

Terms & conditions

All the nitty-gritty details about our different services can be found here

Residential
Superloop Residential Fibre Broadband
Superloop Residential Phone Service
Superloop Residential Mobile (Telstra)
Superloop nbn Critical Information Summary
Superloop Fibre Critical Information Summary
Superloop Fibre Key Facts Sheet
Superloop Residential NBN Discount Offer T&Cs
Superloop Residential NBN Key Facts Sheet 25-50-100
Superloop Residential NBN Key Facts Sheet 250-500
Superloop Residential NBN Pricing Schedule
Superloop Residential NBN Existing Customer Discount Offer T&Cs
Superloop Residential Ongoing-No Contract NBN Existing Customer Discount Offer T&Cs
Superloop Residential Fast-Fibre Discount Offer T&Cs
Superloop Residential Hardware Warranty Information
Free with Friends 2023 T&Cs
Superloop Residential Fixed Wireless Critical Information Summary & Key Facts Sheet
Superloop Residential Fixed Wireless Pricing Schedule
Superloop Residential VoIP T&Cs
Superloop Residential VoIP Customer Service Guarantee Waiver
Superloop Residential Home Phone Critical Information Summary
Superloop Residential SpeedBoost Offer T&Cs
Superloop Residential Flip to Fibre Offer T&Cs
Superloop Residential Bundle and Save Discount Offer T&Cs
Superloop Residential $0 Plug and Play Offer T&Cs
Superloop Residential Mobile Voice T&Cs
Superloop Residential Mobile Voice Critical Information Summary
Superloop Residential Mobile Voice and Mobile Broadband Acceptable Use Policy
Superloop Residential Privacy Policy
Superloop Residential Standard Form of Agreement
Superloop Residential Acceptable Use Policy
Superloop Residential Complaints Handling Policy
Superloop Residential Financial Hardship Policy
Superloop Residential Direct Debit Request Service Agreement
Superloop Residential Consumer Awareness Scams
Superloop Residential Appointment of Advocate or Authorised 3rd Party
Business
Superloop Business nbn Broadband
Superloop Small Business Speed BoostTM
Policy
Internet Acceptable use Policy
Telephone Acceptable use Policy
Mobile Acceptable use Policy (Telstra)
Complaints Handling Policy
Financial Hardship Policy
Privacy Policy
General Terms
Superloop General Terms
Superloop General Terms Wholesale
Superloop General Terms Wi-Fi
Superloop 360 Portal Terms
Superloop Credit Card Portal Terms & Conditions
APEXn Terms & Conditions
APEXn Channel Partner SLA
Service schedules
Superloop Managed Cloud Security Service Schedule
Superloop Dark Fibre Service Schedule
Superloop Ethernet Service Schedule
Superloop IP Transit Service Schedule
Superloop IP WAN Service Schedule
Superloop Internet Service Schedule
Superloop Managed SD-WAN Service Schedule
Superloop Wavelength Service Schedule
Superloop NBN Ethernet Service Schedule
Superloop Broadband Aggregation Service Schedule