Play more, pay less with FREE speed upgrades

Get your FREE 3 month speed upgrade
on eligible nbn Home Fast 100Mbps plans!*

No lock in contracts, cancellation
fees, or overseas call centres.

Thank you for registering your interest.
We look forward to being able to help. We will get back to you as soon as possible.

nbn Home Basic

25Mbps/10Mbps

Typical Evening Speed1

25.0 Mbps

Unlimited Data

$59.95

$54.95

Minimum total cost $54.95 per month for 6 months, then $59.95 ongoing

Select

nbn Home Standard

50Mbps/20Mbps

Typical Evening Speed1

50.0 Mbps

Unlimited Data

$69.95

$59.95

Minimum total cost $59.95 per month for 6 months, then $69.95 ongoing

Select

nbn Home Fast

100Mbps/20Mbps

Typical Evening Speed1

100.0 Mbps

Unlimited Data

FREE
3 month
upgrade to
250/25Mbps*

$89.95

$74.95

Minimum total cost $74.95 per month for 6 months, then $89.95 ongoing

Select

nbn Home Fast 40

100Mbps/40Mbps

Typical Evening Speed1

100.0 Mbps

Unlimited Data

FREE
3 month
upgrade to
250/25Mbps*

$98.95

$88.95

Minimum total cost $88.95 per month for 6 months, then $98.95 ongoing

Select

nbn Home Superfast

250Mbps/25Mbps

Typical Evening Speed1

215.0 Mbps

Unlimited Data

$119.95

$99.95

Minimum total cost $99.95 per month for 6 months, then $119.95 ongoing

Select

nbn Home Ultrafast

1000Mbps/50Mbps

Typical Evening Speed1

250.0 Mbps

3TB Data2

$139.95

$119.95

Minimum total cost $119.95 per month for 6 months, then $139.95 ongoing

Select

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Photo of TP-Link VR400 Modem

TP-Link VR400

The TP-Link VR400 provides Superb wireless experience with dual-band Wi-Fi, Gigabit Ethernet ports, superior range and automatic targeted, device location.

$147.95

Includes standard delivery

Add TP-Link VR400
Photo of eero Modem

eero 6

Play, stream, and work from every corner of your home with an eero 6 router. Offering up to 140 sq.m Wi-Fi signal coverage, the eero provides better connectivity, reliability, and security for multiple devices throughout your home. Find out more.

$157.95

Includes standard delivery

Add eero

Monthly Costs

nbn 1000Mbps/50Mbps

3TB Data Allowance2

$/month

Minimum total cost $149.00 per month
for 6 months, then $149.00 ongoing

SuperVoice Unlimited

$/month


Once Off Costs

WiFi Hardware

($)

Handset

($)

$

All Superloop nbn™ plans include:

Australian Support


We give you 100% Australian Support, commited to ensuring you stay connected

No Lock in Contract


We're so confident in our network and service that we won't ever lock you in!

No Sign-up Fees


$0 Sign Up when you switch from your nbn provider to us! no strings!

Don't know how much quota you need? A guide to typical Internet usage, including approximate usage estimates for popular Internet applications can be found here.

* Promotional Terms & Conditions apply. For more information see here.

1 The advertised speeds are the maximum theoretical speeds for the chosen plan. Actual speeds may be lower due to many factors including your network configuration, the location and type of content, the number of users simultaneously accessing the network and the performance of third party interconnection infrastructure that Superloop does not monitor or maintain. The maximum theoretical speeds should not be relied upon in making a purchasing decision. Real world usage is unlikely to consistently achieve such speeds, due to the factors described above. Learn more about speeds and performance.

2 If the 3TB allowance on the 1000Mbps plan is used up before the end of the billing cycle, a reduced Speed of 100Mbps is applied for excess usage at no charge.

©2021 Amazon.com, Inc. or its affiliates. eero and all related marks are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com c/o eero LLC, 660 3rd St. San Francisco, CA.

General Information

Typical Evening Speed (TES) refers to the average speed you can expect to experience during peak internet usage times (7pm to 11pm).

Each plan will display the maximum download and upload speed for that plan as well as the Typical Evening Speeds (TES). Sometimes these numbers will be different.

Read more about speeds and performance here.

Each household will have unique internet needs depending on the number of people who may be online at the same time, the number of devices being used, and the type of activities each person is using the internet for.

As a general recommendation, we suggest the following home internet plans:

2-3 light users, occasional streaming

  • nbn™ Home Basic 25Mbps/10Mbps (unlimited data)
  • nbn™ Home Standard 50Mbps/20Mbps (unlimited data)

4-5 moderate users, occasional online gaming, occasional remote working or studying

  • nbn™ Home Basic 100Mbps/20Mbps (unlimited data)
  • nbn™ Home Standard 100Mbps/40Mbps (unlimited data)

6+ heavy users, frequent online gaming, frequent remote working or studying

  • nbn™ Home Basic 250Mbps/25Mbps (unlimited data)
  • nbn™ Home Standard 1000Mbps/50Mbps (3TB data)

In reality, any broadband plan can work for heavy online gaming. The more critical metric to compare between internet providers for gaming performance is latency.

Read more about Superloop’s lowest latency in Australia.

However, if you tend to download a lot of games or you live stream your games on social media, you will want the higher performance internet plans.

  • nbn™ Home Basic 250Mbps/25Mbps (unlimited data)
  • nbn™ Home Standard 1000Mbps/50Mbps (3TB data)

As a comparison:

  • a 50Gb game download on the nbn™ Home Superfast 250Mbps/25Mbps plan at peak speed would take approx 26 min 40 sec
  • a 50Gb game download on the nbn™ Home Ultrafast 1000Mbps/50Mbps plan at peak speed would take approx 6 min 40 sec

In reality, any internet speed can work for streaming TV and movies. The main differences you need to consider are the number of people in your household streaming or gaming at the same time, and whether you’re streaming in Standard Definition (SD) or High Definition (HD).

For most households of 3-5 people streaming HD video, we generally recommend the following home internet plans:

  • nbn™ Home Standard 50Mbps/20Mbps (unlimited data)
  • nbn™ Home Basic 100Mbps/20Mbps (unlimited data)

However, if you tend to download a lot of movies or entire seasons of TV shows, or if there are people in your household who download a lot of video games, you may want to consider the higher performance plans, such as:

  • nbn™ Home Basic 250Mbps/25Mbps (unlimited data)
  • nbn™ Home Standard 1000Mbps/50Mbps (3TB data)

If you’re studying or working remotely and need a stable home internet connection for video conferencing and video calls, the main part of the broadband plan to take note of is the upload speed.

Slower upload speeds can impact the quality of video calls and can cause jitter and lag.

If you regularly study or work from home, the internet plan speed we recommend is:

  • nbn™ Home Fast 40 100Mbps/40Mbps (unlimited data)

Another metric you may want to consider in comparing internet service providers for video conferencing performance is latency.

Read more about Superloop’s lowest latency in Australia.

If your home is connected to the NBN, there are several different NBN connection types that will impact the speed tier plans available to your property.

If, when you entered your address, the higher speed tier plans did not appear, that will mean that your property is not hooked up to an NBN connection with the highest speed capacity. This likely means that your home is one of the following NBN connection types:

  • Fibre to the Node (FTTN)
  • Fibre to the Building (FTTB)
  • Fibre to the Curb (FTTC)

These three NBN connections can accommodate up to a maximum of 100Mbps download speed because of the methods by which cabling goes from the NBN’s network to your property.

Find out more about the NBN technology types.

For customers in South Australia, Superloop offers Fixed Wireless broadband internet as an independent alternative to the NBN.

Superloop completely owns and operates our entire Fixed Wireless broadband network, which includes powerful mmWave technology available to homes close to our Fixed Wireless towers.

Some South Australian Fixed Wireless customers may be able to access symmetrical speeds for their uploads and downloads.

If a Fixed Wireless connection is available to your home, the plan options will appear when you enter your address in the address bar.

Find out more about how Fixed Wireless home broadband works.

For many customers switching from another NBN provider, it may only take less than an hour to activate your broadband connection.

In the event that an NBN service technician will need to complete additional work to activate your connection, we will book in the earliest available time.

When you sign up for a Superloop NBN plan, you can either purchase a new Wi-Fi router or you may choose to bring your own router.

If you choose to byo modem or router, you will need to check if you're using a compatible modem or router for your NBN connection type. Additionally, our support team may not have the technical knowledge to troubleshoot issues in relation to all types and brands of modems and routers, so if you’re unsure, we recommend new customers purchase a new router during the sign-up process.

Once you are signed up with Superloop, you can purchase a compatible router in your Members Area.

Find out more about the modems and routers available through Superloop.

Not all Wi-Fi routers and cables are compatible with higher plan speed, such as the nbn™ Home Superfast 250Mbps/25Mbps plan and the nbn™ Home Ultrafast 1000Mbps/50Mbps plan.

For nbn plans higher than 100Mbps, you may need to change settings on your router, upgrade your router, and/or upgrade your Ethernet cabling to receive the higher speeds.

Find out if your hardware is compatible with the highest nbn plan speed.

Of course!

We offer no lock-in contracts on all our nbn broadband plans so you can change your plan once per pay cycle.

If you want to change your plan to a lower speed, you can only do this at the end of your billing cycle.

After you sign up, you can change your plan any time in your Members Area.

Unlike most other internet service providers, Superloop does not rent cable from other telco companies, so we can offer a congestion-free network and markedly lower latency.

Superloop’s backhaul network connects to all 121 NBN Points of Interconnect (POI), ensuring we can supply high-speed internet to customers across the entire NBN network.

Our call centre is run completely on-shore in Adelaide, South Australia, so when you need help, our local support team is there to assist.

Superloop began as a group of engineers who cared about supplying reliable internet to Australian homes, so we believe in providing the best technology possible. As we expand, so does our network and capabilities, and with that, opportunities to deliver better service and internet connections to our customers.